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Role Of Quality Control And Inspection In Consumer Satisfaction In A Manufacturing Firm
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1.2 PURPOSE OF THE STUDY
Specifically this research aims at
a, Evaluating
i. the level of awareness of quality control inspection in Michelin Nigeria limited
ii. The level of acceptance of quality control inspection in Michelin Nigeria limited
iii. the extent of practice quality control inspection in Michelin Nigeria limited.
b,
Determining, the extent to which the practice of quality control
inspection has brought about the achievement of organization objectives.
c, Providing a background for further research in this area, in River State and Nigeria.
1.3 SIGNIFICANCE OF RESEARCH
Theory
holds that every organization regardly of the industry to which it
belongs or the nature to which it belongs or the nature, of its
activities can make use of inspection quality management techniques.
Other theorists propound that only customer satisfaction with existing
managerial problems or ineffective managerial structures needs to adopt
quality control inspection.
This research seeks to find out the
truth. Inspection quality management is an off-shoot of other or earlier
managerial constructs concept and theorists, this is obvious because
the concept of quality is clearly now, now but the concept of inspection
quality management. It is believed that quality control inspection will
then open other chapters in the push for more improved methods of
running customers aimed at the attainment of zero error in production.
That is, new directions in management theory can be suggested by
research, such as this. Although, most theories of quality control
inspection are adopted from management theory already in existence,
quality control inspection is only interested in refining their
practicability to the benefit and or efficient running of the
organization. Inspection quality is an approach to management that has
evolved from a narrow focus on statistical process control (Spc) to
incorporate a variety of technical behaviour methods of made in almost
any measure, many of which are not industry specific, examples includes
debtorl corditor rations, credit period. Labour turnover, age of
employees, training level etc.
Benchmarking is a continuous process
of measuring a company’s products, services and methods practices either
against direct competition or company known and accepted as leaders
(Baridan 1998)
The measure can be internal, unit to unit,
competitive, by product function or services, industry leader,
comparison with leaders in the industry, generic, comparison of function
or process, which are the same regardless of industry. Eg distribution
(Baridan).
Benchmarking study are carried out done to find best
practice in the critical process deduction from the customers critical
success factors or CSF’S (Akinduro 1997).
QUALITY ASSURANCE
This
is concerned with the establishment and maintenance of documented
procedures designed to ensure that design, development and operational
activities result in product or services contracted requirements.
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ABSRACT - [ Total Page(s): 1 ]Quality control as a science has Gts root in the origins of mass production, notably in the ford motor company. Inspection quality today is marketing different from anything enuisaged by its American pioneers.Although, most theories of quality control inspection are adopted from management theory already in existence, quality control inspection is only interested in referring their practicability to the benefit and the or efficient running of the organization. ... Continue reading---
