-
Role Of Quality Control And Inspection In Consumer Satisfaction In A Manufacturing Firm
CHAPTER ONE -- [Total Page(s) 4]
Page 4 of 4
-
-
-
QUALITY CONTROL AND INSPECTION (TQC)
This
is the term used in Japan, which frustrates as inspection quality as
earlier described. It is a profound concept and goes far beyond the
parameters of quality control inspection. This is because the word
“control†implies that there is
i. A plan
ii. performance of the plan-doing
iii. Comparism between plan performance checking
iv. Corrective action on the difference.
COMPETITIVE BENCHMARKING
This
is the attaining and setting of standards that effectively and
eventually becomes targets for all serious competitors in the same or
related industries, such comparison of standard can be quality
management is for wider in its application than assuring product or
services quality. It is a way of managing business processes to ensure
complete customer satisfaction at every stage. (lerit, 1994) because
customer satisfaction must more from satisfying the customer to
delighting the customer.
Customer delight the customer by
consistently meeting customer requirements and they achieve a reputation
for excellence (Oakland, 1993) All members of the customer satisfaction
need to work together on a company wide quality improvement basis to be
able to meet this goal. The co-operation of everyone at every interface
must be secured to attain this level of perfection changing the life
long behaviours of customers and prejudices of an customer satisfaction
is not easy. Experience has provide that simply throwing money cannot
make significant changes to behaviours and attitudes and training at the
problem, something more is required. Dale and Plunkett, 1990)
1.6 STATEMENT OF THE PROBLEM
It
is the purposes of the study to determine if there is a relationship
between the knowledge and the practice of inspection quality management.
That is while the customer satisfaction may be aware of the concept of
quality control inspection, to what extent do they practice quality
control inspection and at what levels of the organization. What is the
cause of this tend is part of our problem.
The longer a method of
operating is in practice the more likely it is either accepted or
abandoned based on its merits or demerits. Inspection quality management
has not been rejected in theory or in practices since inception, rather
improvements are being made intermittently or as the need arises.
Having been generally accepted, therefore, what gain have been made by
the customer satisfaction that has adopted this new management style.
The general view or notion that only customer satisfaction with existing
managerial problems can only be accepted to refuted after a rigorous
enquiring into why our study customer satisfaction Michelin Nigeria
limited, switched to practice inspection question management, and why,
along side the gains or benefits desired form the change to inspection
quality management.
Many customer satisfaction have their
individualized or personalized definitions of quality and these
definition often guide the entire organization, research can bring to
bear the different definitions adopted or accepted by most manufacturing
firms. Inspection quality management however holds a firms definition
of quality, that is the conform once to requirement. (Hutching 1992).
There is a need to know how if the practice quality control inspection
has brought about an improvement in the customers product quality since
the user of the product can perceive quality, the same user or customer
is better place to define quality for the organization.
(Oakland, 1993) this is because the definition of quality cannot be erroneous while the practice.
CHAPTER ONE -- [Total Page(s) 4]
Page 4 of 4
-
-
ABSRACT - [ Total Page(s): 1 ]Quality control as a science has Gts root in the origins of mass production, notably in the ford motor company. Inspection quality today is marketing different from anything enuisaged by its American pioneers.Although, most theories of quality control inspection are adopted from management theory already in existence, quality control inspection is only interested in referring their practicability to the benefit and the or efficient running of the organization. ... Continue reading---
