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Impact Of Total Quality Management On Production Cost Of An Organization
[A CASE STUDY OF NIGERIA BOTTLING COMPANY PLC, KADUNA]
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1.7 Definition of Terms
Quality: fitness for purpose at lowest cost
Management: the process of planning organizing coordinating directing and controlling.
Effectiveness: the ability to bring about the intended result in respective of cost
Quality management: this is the overall management function that determines and implements quality policy.
Specification: this is the detailed description of an item.
Scrap: this is defect, materials or staffs that cannot be repaired or used
Total
Quality management: (TQM) this is a management approach to an
organization centered on quality based on participation of all its
members of the organization and society.
Inspection: To check incoming materials with specification so as to accept or reject based on evaluation.
Performance: performance means doing a job as per specification with efficient use of resources.
Reliability: the ability to yield an acceptable outcome consistently.
Materials: materials are resource used directly or indirectly to produce or incorporate finish goods.
Purchasing:
the management function of buying the right materials from the right
source, at the right quality, at the right price, at the right quantity
and purpose as economically as possible.
Standard: A predetermined and accepted way of doing things or the accepted state of thins.
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