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Effect Of Material Inspection On Product Quality In Power Holding Company Of Nigeria (phcn)
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1.5 Scope of the Study
The
focus of this research work is on the effect of inspection on the
quality of services in Power Holding Company of Nigeria (PHCN), Kaduna,
located in the heart of Kaduna, along Ahmadu Bello Way, Central Area
Kaduna. The periods of 2009-2012 were considered and concern was given
to the Material Management (Purchasing and Store), quality control and
the inspection departments of the organization.
1.6 Research Questions
i) Where in the organization are material supplied inspected?
ii) How are materials required specified ?
iii) How are substandard materials treated?
iv) What are the methods of inspection?
v) How effective is the inspection procedure?
1.7 Definition of Terms
Ø
Supplier: This means a company an organization or an individual that
can agree to supply or release goods or services to a buying
organization.
Ø Vendor: This is another term for a supplier.
Ø
Material: Anything that can be offered to the market for attention,
acquisition, use or consumption that might satisfy needs.
Ø Specification: This is a detailed description of materials needed from a supplier, which the supplied item must conform to.
Ø Standardization: This is the process of formulating and applying rules for an orderly approach to a specific activity.
Ø Standard: A standard is the result of a particular standardization effort approved by a recognized authority.
Ø Defect: A defect is where a component does not meet its requirement or specification and needs to be replaced or repaired.
Ø Quality: This is the degree to which a set of inherent characteristics fulfill requirements.
Ø
Inspection: This is the examination of a work product or service or
materials to determine whether it conform to standards or not.
Ø Organization: This is defined in this context as a set of processes.
Ø Productivity: This means efficient utilization of available resources at economic cost.
Ø
Buyer: This is a person who acquires goods at a particular price
without due consideration to the technicalities involved, but rather
acquires what he wants.
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