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Secretary As The Image – Maker Of A Business Organization
[A CASE STUDY OF NIGERIAN BREWERIES PLC ONITSHA AND OUR LADY’S INDUSTRIES NKPOR-AGU ANAMBRA STATE]
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Secretary-ship
is an important hub around which modern office and management revolves.
Like the heart which is involved in the manufacturing, pumping and
distribution of blood to various organs of the body, secretary-ship
provides the bridge the body, secretary-ship provides the bridge which
links the functions of different arm of an organization, creates a whole
out of disjointed branches of activity.
The history of the
secretarial profession could be terraced back to the industrial
revolutions of the fourteenth to sixteenth centuries which gave birth to
record keeping and the invention of the art of manuscripts. When it
because imperative that these two innovations could not provide a
complete answer to smoother take-off of business and full office
operations, further inventions were made and these were the art of
typing and printing, with the resultant training of the first batch of
officers in the allied trades.
Because of the free use of the word
“secretary†by all and semidry, only a few people have taken time to
analyzed the important and concept of this essential vocation. In modern
terms, secretary has become an omnibus terminology associated with a
wide range of practitioners who have varying framework of correspondence
and record keeping. For instance, no reasonable employer can go to the
employment agency or put up an advert in the press today merely stating
secretary wanted, unless he specifies the type and peculiar
qualification or breed, the result is most likely to be negative. This
confirms the age-long omission of appropriate nomenclature for many
classes of paper workers now conglomerated under the tag secretary.
This
background now leaves us with the question. Who is a secretary?
Secretary-ship is a career, a vocation that has by its wide application
and tendency accommodate many breeds of seemingly related but differing
groups of correspondence workers almost lost its original identity. It
has gradually assumed the posture of a No man’s line.
Form the
professional term secretary-ship come the technical name secretary
meaning, the practitioner or operator of the secretarial careers.
Secretary is not an accidental appellation given merely to satisfy
philological need. It is a technical expression denoting job relativity
and pointing to job motive.
The word secretary is derived from the
latin word secretaries menacing “a person entrusted with secretes.
According to Advanced English Learners Dictionary, secret means (to be)
kept form knowledge or view of others, to conceal. The same Dictionary
defined “secretary†as an employee in the office who deals with
correspondence, keeps records, make arrangement and appointments for a
particular member of the staff.
If the secretary by derivation means
“the keeper of secretes†(wide secret is a fitting synonym for
confidentiality) and the functions borders on handling of correspondence
and keeping of records, it follows therefore that while other classes
or species of record keepers and correspondence handlers may borrow the
title “secretary†for appropriate descriptive nomenclature. The fit and
proper class entitled to the appellation “secretaryâ€, is that class
which by training, education and grooming in the art of record keeping,
is secret or confidentiality-oriented. It is that species which in
actual work situation is more seen than heard. In other words, secretary
refers most appropriately to that class of correspondence or records
worker whom by training and orientation assumes the posture of a
repository of confidence.
Interestingly, the traditional maltreatment
and belief of people have deteriorated with time. This is because
training for the profession is not only emphasized but sophisticated
methods and materials, modern techniques and facilities have been
introduced and obviously this has evidently facilities the turn out of
good and qualified secretaries.
A secretary is much more important
nowadays than in the past. She is an administrative officer of the
company. As regards matters concerning administration the secretary has
ostensible authorities to sign contracts on behalf of the company. The
secretary within the capacity of the office portrays a positive image of
the employees in the organization. It is also observed that the
secretary, in the course of her daily business, associate with those
above her level and those on her level.
In his book “the effective
secretary†Onasanya stated that a secretary should be able to dine with
kings and mix with the commons.
Migini (1982), while apprising the
dynamic and tasking position of a secretary in the office posited that
the secretarial work is a career indeed. In the business world and in
the professional field, the not bother him with petty problems that she
can solve with little thoughts or research. These are the basic
ingredients to find out the whether the secretary is really the
image-maker of a business organization.
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ABSRACT - [ Total Page(s): 1 ]This study investigated the role of the secretary in the image making of a business organization with particular reference to Nigeria Breweries Plc Onitsha and our Lady’s Industries Nkpor-Agu Anambra State. In pursuance of this objective, the researcher presented and administered questionnaires to the secretaries of the above named organizations. The theoretical frame work of the study was provided by review of related and relevant literature. Both questionnaires and lib ... Continue reading---
