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Secretary As The Image – Maker Of A Business Organization
[A CASE STUDY OF NIGERIAN BREWERIES PLC ONITSHA AND OUR LADY’S INDUSTRIES NKPOR-AGU ANAMBRA STATE]
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1.2 STATEMENT OF PROBLEM
It
has been observed that despite all the duties performed by the
secretary, business organization and individuals have continued to
under-rate the secretaries and do not the organization. They see the
profession as one for unintelligent people their right positions. They
believe that anybody who uses the typewriter and takes dictations is a
secretary, hence secretaries are paid very poorly.
This study is
aimed at investigating whether the secretary is really the image maker
of a business organization. It will under take to examine the roles of a
secretary to see if these are enough to describe her s the image maker
of an organization.
In solving this problem, the researcher would investigate the following areas:
1) Her ability to compose and initiate correspondence
2) How she answers telephone calls and receives visitors
3) Whether a good image of the company is portrayed through his / her activities
4) Whether the environment where he /she work is conducive enough for the performance of his / her duties
5)
Whether the secretary possess these attributes: punctuality, neatness,
Tactfulness, confidentiality, courtesy, Royalty, politeness,
orderliness, reliability, Honesty etc.
6) Whether these attributes help him / her to carry out his / her function efficiently and effectively
1.3 PURPOSE OF THE STUDY
The researcher effort on the project is geared towards the accomplishment of the following goals:
1) To find out who a secretary is
2)
To find out whether the secretaries in the Nigerian Breweries Plc
Onitsha and the secretaries at our Lady’s Industries Nkpor-Agu are doing
their work effectively and efficiently.
3) To find out
whether secretaries are really the image-makers in a business
organization; using NB Plc Onitsha and sour case study Lay’s Industries
as a case study
4) To find out whether these secretaries have peculiar attributes in the discharge of their duties.
5)
To find out whether the secretaries are provided with expected
materials and conducive offices in the discharge of their duties
6) And finally to suggest possible solution to any perceived shortcoming.
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ABSRACT - [ Total Page(s): 1 ]This study investigated the role of the secretary in the image making of a business organization with particular reference to Nigeria Breweries Plc Onitsha and our Lady’s Industries Nkpor-Agu Anambra State. In pursuance of this objective, the researcher presented and administered questionnaires to the secretaries of the above named organizations. The theoretical frame work of the study was provided by review of related and relevant literature. Both questionnaires and lib ... Continue reading---
