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Secretary As The Image – Maker Of A Business Organization
[A CASE STUDY OF NIGERIAN BREWERIES PLC ONITSHA AND OUR LADY’S INDUSTRIES NKPOR-AGU ANAMBRA STATE]
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Secretary
is an essential link in the diversified daily activities of the
organization. The pivot on which organizational activities rotate, the
contract between the organization and the outside world. The smooth and
efficient running of the organization depend solely upon the secretary’s
ability and she has more to do with the practical running of the
organization then any other officer does.
To those who regard on
office clerk or typist to be the qualified secretary, the national
secretaries association of the united states of America, defined a
secretary “as an Executive assistant, who possesses a mastery of office
skills, who demonstrates the ability to assume responsibility without
direct supervision, who makes decision within the scope of an assigned
authority.
The secretary is employed initially because he / she
possesses at least one office skill which the company needs and from
that point, it is up to her to grow in knowledge and skill in order to
aid in the systematization of her office.
The position of a
secretary in an organization is neither below nor on top of the
organization. Her office is used to build up staff requirements and
staff classification. By virtue of her work, she knows practically
everything relating to her organization. She is the first to come to
work and the last to go.
The secretary is a public relations experts,
a staff assistant, the boss’s office memory. She must be able to carry
out her duties without supervision and direction. She represented the
company and her employer and generates good human relationship in
working with all employee in the organization.
She is almost the one
who posses desirable qualities that promotes her professional
competence, accuracy, highly efficient, great and sound in judging when
to use her initiative and when to consult her employer about handling a
job.
She adjusts to the changing roles and situations, she can
recognize and meet a deadline. She informs her employer about
developments that may effect office efficiency but she does.
1.4 SIGNIFICANCE OF THE STUDY
1)
The Nigerian Breweries Plc Onitsha and our Lady’s Industries Nkpor-Agu
Anambra State will benefit from this study as they will learn of the
important roles their secretaries play to their image making.
2)
The secretaries will as well realize their importance to the image
making of the organization and will be prepared to do their job better.
3)
The study will be beneficial to students of secretarial studies and
other researchers as the study will add to the pool of knowledge in the
field of secretarial profession.
4) Similarly, the study
will be very handy for different business organization that over took
the secretary under their employment took the secretary under their
employment as the image-maker of the organization and then devise means
of making effective utilization of their services.
1.5 SCOPE OF THE STUDY
This
study will be limited to the secretaries that work in the Nigeria
Breweries Plc Onitsha and our Lady’s Industries Ltd Nkpor-Agu Anambra
State.
1.6 RESEARCH QUESTIONS
In other to achieve a more
purposeful and significant result form this study, the researcher though
it necessary to ask the following questions.
1) Do secretaries require special training?
2) To what extent does secretary create an image for a firm?
3) What are the duties of a secretary?
4) Are secretaries’ office conducive for the performance of their duties?
5) To what extent do the secretaries’ attribute help them in discharging the duties creditably?
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ABSRACT - [ Total Page(s): 1 ]This study investigated the role of the secretary in the image making of a business organization with particular reference to Nigeria Breweries Plc Onitsha and our Lady’s Industries Nkpor-Agu Anambra State. In pursuance of this objective, the researcher presented and administered questionnaires to the secretaries of the above named organizations. The theoretical frame work of the study was provided by review of related and relevant literature. Both questionnaires and lib ... Continue reading---
