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The Role And Effectiveness Of Professional Secretaries In Selected Government Parastatals
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The study examined the roles and the effectiveness of professional secretaries within government parastatals, using Ministry of Agriculture and Environment as a study. The study adopted survey design using primary source of data with questionnaire as instrument of data collection. A total of 150 questionnaires were administered to level five to seven out of which 142 were duly filled and returned. Chi-square statistical method was used to verify the degree of significance of roles and level of effectiveness of Professional Secretaries. The result of the findings show succinctly those Professional secretaries are not effective in government parastatals. This was affirmed using respondents’ opinion to research question one and the conclusion drawn from hypothesis one in which it was concluded that Professional secretaries are not effective in government parastatals. The study further revealed that ICT have significant impact on the performance of Professional secretaries. It was also established that ICT skills have improved the effectiveness of Professional secretaries. This was affirmed using respondents’ the conclusion drawn from hypothesis three in which it was concluded that ICT skills have improved the effectiveness of Professional secretaries.Based on the findings the study recommends that Government parastatals should engage the secretaries in on the job training and off the job training especially in the area of using ICT, which without doubt will enhance their job performance, the Ministries should acquire and adopt ICT infrastructure within the parastatals, and More research needs to be done in the area of ascertaining the relevance of professional secretaries’ usefulness within the ministries.
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CHAPTER ONE - [ Total Page(s): 4 ]CHAPTER ONEINTRODUCTION1.2 Background to the StudyThe
role of a secretary is indispensable in every organization especially in
public sector.(Azih,2013) A secretary according to Mayer cited in Azih
(2013) is an executive assistant who possess a mastery of office
skills, demonstrates the ability to assume responsibility with or
without supervision, exercises initiatives and judgment and makes
decision with the scope of assigned authority. The secretary is a public
relation ... Continue reading---
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CHAPTER ONE - [ Total Page(s): 4 ]CHAPTER ONEINTRODUCTION1.2 Background to the StudyThe
role of a secretary is indispensable in every organization especially in
public sector.(Azih,2013) A secretary according to Mayer cited in Azih
(2013) is an executive assistant who possess a mastery of office
skills, demonstrates the ability to assume responsibility with or
without supervision, exercises initiatives and judgment and makes
decision with the scope of assigned authority. The secretary is a public
relation ... Continue reading---
ABSRACT -- [Total Page(s) 1]
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ABSRACT -- [Total Page(s) 1]
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