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The Role And Effectiveness Of Professional Secretaries In Selected Government Parastatals
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1.3 Statement of the Problem
The roles and
effectiveness of professional secretaries is becoming imperative
relative to advancements in the area of information of communication and
technology. Communication technologies are new innovations in offices
that enable the discharge of office functions more rapidly and
efficiently (Nwaokwa and Okoli, 2012). The emergence of office
technologies in modern day organizations has challenged the occupational
skills of the employees including the secretaries. Hence, these
communication technologies have recently revolutionized office skills
and rendered some skills such as transcription skills, typing on the
manual typewriters obsolete and has also given rise to previously
unknown skills such as web design, desktop publishing, networking,
internet skills, etc., in modern organizations. This development has
obviously challenged the skills and functions of secretaries.
These
advancements in communication technologies has led to the need for
secretaries to reposition themselves in other to continue to be relevant
in their performance of office functions as well as cope with the trend
of technological changes in today’s modern offices.
It is against
the backdrop of these ICT-centric roles and functions of secretaries
this study will be evaluating the roles and effectiveness of
professional secretaries in selected government parastatals.
1.3 Aim and Objectives of the Study
The
broad objective of this study is to critically evaluate the roles and
effectiveness of professional secretaries in selected government
parastatals, other specific objectives include the following:
1. Determine the roles professional secretaries in government offices
2. Identify the skills required that will enhance their performance as professional secretaries.
3. Examine the role ICT plays in the effectiveness of professional secretaries.
4. Evaluate the importance of professional secretaries in government parastatals.
1.4 Relevant Research Questions
The
principal question of this research is: what are the roles of
professional secretaries and what makes them effective? This research
will also try to provide answers to the following sub-questions in the
course of this study:
1. What roles do professional secretaries play in government parastatals?
2. What skills do professional secretaries need for job performance?
3. What roles does ICT play enhancing the performance of professional secretaries?
4. What is the importance of professional secretaries in government establishment?
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ABSRACT - [ Total Page(s): 1 ]The study examined the roles and the effectiveness of professional secretaries within government parastatals, using Ministry of Agriculture and Environment as a study. The study adopted survey design using primary source of data with questionnaire as instrument of data collection. A total of 150 questionnaires were administered to level five to seven out of which 142 were duly filled and returned. Chi-square statistical method was used to verify the degree of significance of roles and level of e ... Continue reading---
