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The Role Of Customer Relationship In Office Technology Management (otm)
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Over the last decade, too many organizations have assumed that their products or services were so superior that customers would automatically keep coming back for more. But in order to compete effectively in today's marketplace, organizations must change their strategy to become more customer focused, not product focused. Customer Relationship is the best way to integrate this customer-facing approach throughout an organization. Aimed at understanding and anticipating the needs of an organization's current and potential customers, this innovative book shows how Customer Relationship links people, process, and technology to optimize an enterprise's revenue and profits by first providing maximum customer satisfaction. Covers developing a secretarial-oriented strategy, innovation in products and services, sales and channels transformation, customer relationship secretarial, and customer care
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CHAPTER ONE - [ Total Page(s): 3 ]CHAPTER ONEGENERAL INTRODUCTION1.0 INTRODUCTIONThis
chapter gives an introduction to Customer Relationship Management
practices and how it is practiced amongst Office technology and
management in Nigeria. It highlights the research objectives, relevance
of the research, and scope of the study and the rationale for the study.1.1 BACKGROUND OF THE STUDYThe
contemporary business environment is confronted with many challenging
issues. Providing clients with the best a ... Continue reading---
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CHAPTER ONE - [ Total Page(s): 3 ]CHAPTER ONEGENERAL INTRODUCTION1.0 INTRODUCTIONThis
chapter gives an introduction to Customer Relationship Management
practices and how it is practiced amongst Office technology and
management in Nigeria. It highlights the research objectives, relevance
of the research, and scope of the study and the rationale for the study.1.1 BACKGROUND OF THE STUDYThe
contemporary business environment is confronted with many challenging
issues. Providing clients with the best a ... Continue reading---
ABSRACT -- [Total Page(s) 1]
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ABSRACT -- [Total Page(s) 1]
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