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The Effects Of Information Technology On The Performance Of The Secretaries In The Front Office
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In 1942, the National Secretaries
Association (NSA) was formed (now know as the International Association
of Administrative professional).NSA first administered the certificate
of professional secretaries examination in 1951. The history of
secretarial profession in Nigeria can be traced back to the arrival of
the missionaries and the colonial masters.
Information technology
have restricted the role of the secretary through the elimination of
monotonous aspect of paper holding and filling. As a result, the
secretary would likely have more time for work that involve human
behavioural aspect. There is no doubt about the fact that ICT has
contributed greatly to the secretarial profession. The coverage of this
research work is to examine the effect of information technology on the
performance of secretaries in the office.
1.2 Statement of the problem
Defficiency
of the typewriter and the duties of the secretary in the office has
affected the organizational framework directly and indirectly, which
slows the efficiency of the front office. There has been a lot of
research efforts in other to recommend or find a lasting solution to the
challenges of the secretaries in the office but their are still lapes.
This study examines the effect of information technology on the
performance of secretaries in the office.
1.3 Purpose of the Study
1. To examine the impact of information technology on secretaries in offices.
2. To examine the problems of information technology to the secretarial profession.
3. To identify how the application of ICT has promoted efficiency of the front office.
1.4 Research Questions
1. To what extents has the use of ICT impacted on the secretarial profession and individual secretary.
2. What are the problems encountered by secretaries in their use of ICT.
3. Can the adoption of ICT in an organization lead to retrenchment of secretaries in an organization.
1.5 Research Hypothesis
1. Problems encountered by secretaries will not significantly affect their use of ICT.
2. The use of ICT has no significant impact on the secretarial profession and the individual secretary.
3. There is no significant relationship between adoption of ICT and retrenchment of secretaries.
CHAPTER ONE -- [Total Page(s) 3]
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ABSRACT - [ Total Page(s): 1 ]The study examined the effects of information technology on the performance of secretaries in the front office. Survey research design was adopted in the study in order to assess the opinions of the selected respondents with the use of 13 item questionnaire. Three research questions and hypothesis were raised to guide the study. Data obtained were analyzed using simple sample techniques, frequency and percentages while hypotheses were tested using Chi Square. The findings of the study showed tha ... Continue reading---
