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The Effects Of Information Technology On The Performance Of The Secretaries In The Front Office
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1.6 Significant of the Study
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It is intended to study the effect of ICT on the secretaries and
indentify factors that do not allow for better performance of the
secretaries.
- This study will also create awareness to the
individual secretary as it will enlighten them on the roles of ICT in
the desk office.
- The study will identify what lesson need to
be learned on how ICT lessons can be applied in a consistent way in
order to help secretaries put up good secretarial attribute in the
performance of their duties.
- The study will also assess the effect of ICT in the office and on the secretaries and profer solutions.
1.7 Scope of the Study
With
regards to the project topic in question, the research has been
narrowed down to Straco Insurance Company, Zenith Bank, University of
Lagos, Yaba Local Government office and Shomolu Local Government office.
1.8 Limitation
There
are many difficulties encountered by the researcher in gathering useful
information for this study, It is limited by time, material and
financial constraints.
1.9 Definition of Terms
Some key concept in the research work are hereby defined for better understanding of the reader.
Information Technology
It
is used to lower the range of information in various forms in
particular to computer, digital electronic and telecommunication.
Secretary
An
administrative assistant who has good mastering of office skills and
ability to assume responsibilities without direct supervision, displays,
initiatives, exercise judgement, makes decision with the scope of
his/her ability.
Secretarial Education
It is an aspect of business course that offer knowledge and training in clerical services.
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ABSRACT - [ Total Page(s): 1 ]The study examined the effects of information technology on the performance of secretaries in the front office. Survey research design was adopted in the study in order to assess the opinions of the selected respondents with the use of 13 item questionnaire. Three research questions and hypothesis were raised to guide the study. Data obtained were analyzed using simple sample techniques, frequency and percentages while hypotheses were tested using Chi Square. The findings of the study showed tha ... Continue reading---
