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The Impact Of The Introduction Of The Computer On The Secretarial Profession
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1.4 RESEARCH QUESTIONS
The research provided answers to the following research questions;
1. How do secretaries react to the introduction of computer
2. What problems are encountered by secretaries in trying to adapt to changes in the nature of their work.
3. Are there orientation programmes in facilitating the adaptation to new changes of work
4. Are secretaries involved in the planning and introduction of computers.
1.5 SIGNIFICANCE OF THE STUDY
The
investigation of the impact of the introduction of the computer on
secretaries in some selected banks in Enugu Metropolis. Would give some
insight in the performance of secretaries on the advert of computers.
Many of the major problems that organizations have faced in the past
have been that they are in awe of technology, they failed to recognize
the need to use technology as a competitive weapon against their rivals,
they expected technology to be difficult to use and also the
unwillingness to address the compelling human issues which has been the
major cause of low productivity. This study will help secretaries to
full understand how their career will change as a result of the
introduction of computers in their offices.
From this
study, banks will now recognize the need to use technology as a
competitive weapon. Winning a competitive edge has become of
fundamental importance within national and international Banking,
institutions. The prime emphasis of activity now rests on providing an
ever improving levels of services to existing clients and customers and
winning new business through the sheer quality of service provided and
the ingenuity of marketing activity. Ultimately, it is only through
establishing a competitive advantage over rival institutions that an
institution can hope to maximize profitability.
In
Banking sector where establishing a competitive advantage has become so
important, it is necessary for them to pay particular attention to the
role which technology plays in offering them an opportunity to gain this
advantage. The main function of technological deployment is to assist
an institution to gain a competitive advantage.
Finally,
this research work will be of significance to the society at large
because if the computer is well utilized, productivity (efficiency and
effectiveness) would be enhanced, there by leading to a higher standard
of ling for the society.
1.6 DEFINITION OF TERMS
Bank:
This means any private or pubic organization which derives the greater
part of its revenue from handling, managing, or investing money either
on its own behalf or on behalf of its customers.
Computer: A computer
is a device capable of accepting information, applying prescribed
processes to the information and supplying the result of these
processes.
Secretary: An executive assistance who processes a mastery
of office work and skills and demonstrates the ability to assume
responsibility without direct supervision, who exercise initiative and
judgments and who make decision within the scope of assigned authority.
Also a person who deals with correspondence or arranges venues, date
and time for meetings.
Sophisticated: Having or showing a lot of experience of the would and social situations.
Effective: Having the desired effect producing the intended result.
Efficiency:
Able to work well and without wasting time or resources, competent.
The ability to produce the required result without wasting time or
resources.
Equipment: The things needed for a particular purpose.
Productivity:
Efficiency, especially in industry, measured by comparing the amount
produced with the time taken or the resources used to produce it.
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ABSRACT - [ Total Page(s): 1 ]The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer. In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.The populations of this study consisted of hundred secretaries in ... Continue reading---
