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The Challenges Of Office Management Technology Profession In The Modern Technological Era
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The modern technology and Economic development in recent years have
affected to a large extent the functions and performance of the OFFICE
MANAGEMENT TECHNOLOGY profession. Consequently, there arise the need for
development of improved devices for the purpose of increasing
productivity levels, to make work less tedious. The history of the
secretarial revolution of the 14th to 16th centuries. Record keeping and
inventions of Manu scripting were first developed. When it becomes
imperative that these two innovations could not provide a complete
answer to smooth take off of business and full office operations,
further inventions were made giving birth to the art of typing with
machines.
The invention of the typewriter and its uses in
the office were almost revolutionarizin their useful to business
application. Work could be done more quickly, more legibly, more
accurately and more economically. But the expansion of business
activities demand for more and better skill and experienced personnel.
The invention of the typewriter was followed by adding and calculating
machines, cash register and book-keeping machines.
The
office today has changed largely due to technical advances, new business
procedures and concepts and international movement.
The
use of new machines like computers, fax, machines, electric typewriters,
word processing etc has generated new skills and new job opportunities.
These have posed a lot of challenges to the OFFICE MANAGEMENT TECHNOLOGY Profession.
Some OFFICE MANAGEMENT TECHNOLOGY Profession cannot operate these
electronic gadgets and other modern equipment. In a research carried out
by Okoye (1992:48), it was discovered that “graduate OFFICE MANAGEMENT
TECHNOLOGY Profession were rated so low in their abilities to operate
such equipments. Their knowledge and shorthand was appreciated but
surprisingly, theseOFFICE MANAGEMENT TECHNOLOGY Profession could only
exhibit a faint knowledge of the mechanism of the copiers and
duplicating machines.
Added to this, most OFFICE
MANAGEMENT TECHNOLOGY Professionhave problems in their work places
because of lack skill needed to operate these machines. Lockhart (1991)
as cited by Osagie (1992:110) stated that the whole role of typist
changed by the impact of new technology. This could mean that the
secretarial studies in which we are much involved may need a
re0examination with more emphasis on the administrative role of office
personnel and fresh look at the whole activities of office management.
Whistler (1970:38) opined that in a recent study of life 15 insurance
companies were conducted to determine employment changes at various job
levels as a result of automation. These companies believed that without
the use of computer that they would need 60% more personnel. In effect,
while there may not be (and probably is not) a reduced number of office
employees, more work is now being done with electronic machines, than
ever before.
For some industries, the installation of
computer has hardly affected the total unemployment picture, on the
contrarty, new skills have been required. In many companies the rate if
turnover among office employees continues to hogh with the result that
proposed, reductions in manpower requirements are compensated by moral
attrition (Neuner et al, 1972:36 –37)
Further, in an
economic and statistical analysis conducted by fortune magazine as cited
by Neuner et al (1972:36-37), it was emphatically concluded that
automation has made substantially less headway in the United Sates of
America economy than the literature on the subject would suggest. Not
denying that fact that technology does change and does displace a
substantial number of workers, it was noted that ten years after
computers have come into common use no fully automated process exists
for any major project in any industry in the united states.
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ABSRACT - [ Total Page(s): 1 ]This research is focused on the challenges of OFFICE MANAGEMENT TECHNOLOGY profession in the modern technological era. The main purpose of this research was to find out the OFFICE MANAGEMENT TECHNOLOGY profession, the teaching and learning of internet skills, the teaching and learning of Management information skills, the teaching and learning of data processing skills. Four research questions were formulated and questionnaires were used to obtain data from the population of 60. From the data an ... Continue reading---
