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The Problems And Challenges Of Female Secretaries And Achievement Of Organization Efficiency
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CHAPTER ONE
1.0 INTRODUCTION
In any
establishment, the secretary is seen as a key factor to other personnel
in an organization. It is quite impossible to by-pass the secretary to
other executives; hence the role of the secretary cannot be
over-emphasized. A secretary has been given so many titles as pillar,
mirror and skeletal structure of an establishment.
The word secretary
has been in existence for a very long time precisely as soon as
business organization came into being. The Oxford Advanced Learners
Dictionary defined a secretary as an employee in an office, who deals
with correspondence, keeps records, make arrangements and appointment
for a particular member of staff.
A secretary is the principal
administrative support position in an office and increases the
effectiveness of program staff by coordinating the paper flow of the
office and carrying out the day-to-day administrative support activities
required to accomplish the work of the organization. The tasks which
the secretaries perform fall into four broad categories; communication,
coordination, organizations and records maintenance. Within these
categories, Secretaries perform a variety of tasks which enable managers
and staffs to accomplish the mission of the agency.
It is pertinent
to say that, despite the facts that secretary has many roles to play in
the management of any organization, so also there are many challenges
and problems facing the secretary which may affect the proper running of
an organization, especially the female secretaries.
These problems
may range from interpretation of words, tact’s in handling of office
routines, inability to tackle complex situation, gender, and lack of
general secretary skills to enhance efficiency.
Therefore, a female
secretary needs to have good basic educational background and
experience. In addition, a female secretary should have good
secretarial skills in shorthand, typewriting, she must be computer
literate and sound knowledge of English Language and practical
experience of office works since a female secretary is expected to ease
the burden of her boss whose work and responsibilities make heavy demand
upon her.
1.1 STATEMENT OF THE PROBLEM
The
following areas are to be identified such as lack of recognition for a
female secretary, sexual assault from the boss, difficult boss, gender
and working hours have become a very serious problem in an
organization. Drastic measure needs to be taken to prevent these
problems among the female secretaries in an organization.
Considering
the problems and challenges faced by the female secretaries from their
boss, it arouses the interest of the researcher to appraise the
challenges faced among female secretaries in an organization.
1.2 PURPOSE OF THE STUDY
The
purpose of this study is to highlight the challenges and problems
facing a female secretary and achievement of the organization
efficiency.
This project will also expose the cause of the problems
and challenges of female secretaries and the effect on the organization
they work for. It will reveal the ideal type of relationship a female
secretary should maintain with the public.
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ABSRACT - [ Total Page(s): 1 ]This study assessed the problems and challenges of female secretaries and achievement of organization efficiency in Ijebu-Ode Local Government area. It employed descriptive approach of data gathering and analysis. Fifty (50) female secretaries were selected for the study. The non-parametric tool of chi-square was employed for the purpose of data analysis; three research hypotheses were tested in all.Data analyzed revealed that female secretaries face different challenges in their work environm ... Continue reading---
