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The Communication Related Problems Faced By Secretaries In Public Sector
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The main purpose of this study is to find out the problems of communication on secretaries in banks using the First Bank as a study.
In line with this, three research questions were framed. The sample size used was so of the senior and middle level executive from different department of the first bank to whom questionnaires were distributed
Their responses were analyzed and this led to the following findings.
· Communication integrates Secretaries functions in banks
· Poor communication could lead to industrial unrest
· Improper functioning of communication in an Secretaries in Banks could be caused by delay in information circulation, misinterpretation of message, improper circulation by the messengers and non posting of information on the notice board.
· Communication barriers exist in secretaries in first bank
· Communication system is ineffective in secretaries in first bank
· Effective communication can enhance and sustain good human business relations
· Secretaries in Banksal productivity could be adversely affected when communication is full of barriers
· Good business opportunities could be lost through communication ineffectiveness
· The productivity of secretaries in first bank is high because there is no immediate substitute
· Ineffective communication is a major contributor to loss of viable business opportunities.
It was therefore recommended that
- The need for elaborate and clearly written down procedure for communication cannot be over emphasized
- The two way communication system must be jettisoned
- Communicating messages that are of either short-run or long-run importance should be done early enough
- SECRETARIES IN FIRST BANK is advised to ensure that the communication barriers that exist in the Secretaries in Banks should adequately contain.
- Secretaries in Banks should occasionally organize seminars, workshops, conference etc.
- Management must have a genuine willingness to share information with employees.
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CHAPTER ONE - [ Total Page(s): 3 ]CHAPTER ONEINTRODUCTION1.1 BACKGROUND OF THE STUDY
Communication is a discipline that embraces all aspect of human life.
It informs all our actions and inaction in relations to others and it
takes place all the time. It can manifest itself in symbolic, verbal and
non-verbal forms we can communicate with all apart of our body, our
posture, smile and even the dress we put on communicate one thing of the
other. Different scholars hav ... Continue reading---
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CHAPTER ONE - [ Total Page(s): 3 ]CHAPTER ONEINTRODUCTION1.1 BACKGROUND OF THE STUDY
Communication is a discipline that embraces all aspect of human life.
It informs all our actions and inaction in relations to others and it
takes place all the time. It can manifest itself in symbolic, verbal and
non-verbal forms we can communicate with all apart of our body, our
posture, smile and even the dress we put on communicate one thing of the
other. Different scholars hav ... Continue reading---
ABSRACT -- [Total Page(s) 1]
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ABSRACT -- [Total Page(s) 1]
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