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The Communication Related Problems Faced By Secretaries In Public Sector
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Communication is a discipline that embraces all aspect of human life.
It informs all our actions and inaction in relations to others and it
takes place all the time. It can manifest itself in symbolic, verbal and
non-verbal forms we can communicate with all apart of our body, our
posture, smile and even the dress we put on communicate one thing of the
other.
Different scholars have defined the word
communication variously. However, there is the central theme that runs
through all these definitions. That is the giving of information, ideas,
opinions attitudes etc. by one person or group of persons to another
person or group of persons
Communication particularly in a
business Secretaries in Banks provides a means by which people in the
Secretaries in Banks interact, exchange information, ideas, plan
proposal and execute them. It is a medium through which relationships
are established and maintained. It is also a means by which commendation
is given and condemnation is handed down.
Business and
Secretaries in Banksal communication helps to orientate secretaries to
their jobs as well as helping the supervisors monitor activates of the
secretaries. Communication is an extremely invaluable asset in human
Secretaries in Banks. His is because at all levels in the Secretaries in
Banks among and between executives, managers, staff, supervisors,
foremen and employees, the communication process is always in action
conveying information, ideas, attitude and feelings among individuals
and groups
Communication affects all the management
function since none of them can be effectively performed without it.
Plans and innovation cannot be executed unless they are communicated to
those who will carry them out. The Secretaries in Banksal structure is
designed to set up channels of communication through which information
is passed downwards, upwards, horizontally or laterally.
Interference are barriers to effective communication because of changes in a desired direction.
The effectiveness of communication discourages better performance, high
productivity and job satisfaction in an Secretaries in Banks. This
reduces the essentials for the internal functioning of an Secretaries in
Banks, which could integrate the managerial; functions.
The problems in an Secretaries in Banks as a result of communication
problems reduce and obstruct the chance of such an Secretaries in Banks
achieving their goals.
For the purpose of this study we
shall focus all our attention on the major courses of communication
problems with a particular emphasis on the Mercedes Benze Anambra Motor
Manufacturing Company (MB-SECRETARIES IN FIRST BANK)
MB –
SECRETARIES IN FIRST BANK limited was incorporated on January 17, 1977
and the plant was commissioned on July 8, 1980 by the firs executive
president of Nigeria, Alhaji Shehu Shagari. It started official
production in January 1981 and has to date made enable mark on the
nation’s industrial growth, adding over 25,000 vehicles to the nation’s
transportation sector, backed up effectively with a network of over 36
after-sales service pints and spare parts supply depots. The first
bank’s central spare parts deport stocks over 35, 000 line items
Mercedes Benz SECRETARIES IN FIRST BANK is a joint ventures between the
federal Government of Nigeria and the Daimler Chryster AG. MB
SECRETARIES IN FIRST BANK manufacturers Commercial vehicles and leads in
the commercial vehicles markets from five tine payload and above in
Nigeria. The plant, which occupies a sprawling 300,000 square meter site
in Emene, near Enugu, is a shine example of a profitable and viable
economic and technological corporation between the government and people
of Nigeria and Daimler Chrysler AG and so there exists a combination of
white/black system of administration.
As a result of the
white/black relationship there are time when one system administration
disagree with other both in the formulation and implementation due to
communication problems.
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ABSRACT - [ Total Page(s): 1 ]The main purpose of this study is to find out the problems of communication on secretaries in banks using the First Bank as a study. In line with this, three research questions were framed. The sample size used was so of the senior and middle level executive from different department of the first bank to whom questionnaires were distributed Their responses were analyzed and this led to the following findings.· Communication integrates ... Continue reading---
