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The Communication Related Problems Faced By Secretaries In Public Sector
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1.2 STATEMENT OF THE PROBLEMS
Communication is a very important instrument in every Secretaries in Banks.
The problems of effective communication is pre-requisite for improper
understanding and interaction of people in an Secretaries in Banks. Poor
communication system makes for ineffective and inefficient management
and this affects the preset goals. Some of these problems include
1.
Lack of proper channel of communication in the Secretaries in Banks.
This can explain why there still exist, situation where minor problems
which could be sorted out by discussion and understanding between the
secretaries and the management escalate into major problems which causes
some set back in the first bank.
2. The management is not
willing to share information with employees. As a result secretaries
normally get information from the grapevine which usually lead to
unfavorable actions in the first bank
3. MB – SECRETARIES IN
FIRST BANK is a multi-national first bank that carries information from
different parts of the federation and outside the country too. The
information is so much that the channels cannot handle all the messages
that are been sent. Sometimes the telephone lines cannot get through of
all the lines are in use at the same time. This information overload
occurs when ,ore message are transmitted than the human receiver can
handle, this leads to reduced efficiency
4. Since the first bank
does not fully consider communication as a very important aspect of the
Secretaries in Banks and therefore allows communication gaps to exist
between it and the secretaries the productivity level of the first bank
will suffer.
1.3 OBJECTIVES/PURPOSE OF THE STUDY
The objective/purpose of the study is to survey the effect of
communication barriers to secretaries in banks. The smooth operation of
any business undertaking lies largely on its efficiency in the
circulation of information with and outside the Secretaries in Banks and
the presences of barriers in this circulation could be very disastrous
therefore the researcher is going to
i. To determine communication problems create improper coordination of the Secretaries in Banksal functions
ii. To find out the communication channel that exist in MB-SECRETARIES IN FIRST BANK
iii. To determine it the desired Secretaries in Banksal goals achieved through this communication channels
iv.
To find out if good business opportunities be lost by an Secretaries in
Banks through communication ineffectiveness.
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ABSRACT - [ Total Page(s): 1 ]The main purpose of this study is to find out the problems of communication on secretaries in banks using the First Bank as a study. In line with this, three research questions were framed. The sample size used was so of the senior and middle level executive from different department of the first bank to whom questionnaires were distributed Their responses were analyzed and this led to the following findings.· Communication integrates ... Continue reading---
