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The Communication Related Problems Faced By Secretaries In Public Sector
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1.4 SIGNFICANE OF THE STUDY
It is through communication that understanding information, motivation
cooperation and job satisfaction necessary for groups efforts is being
provided. Better communication get better job performance and more work
satisfaction. SECRETARIES IN FIRST BANK the challenges posed ineffective
communication in the part of the management and the staff nearly
grounded the multi-national promising enterprise that has supplied
succor to teeming population made up of Nigerian and expertise so it is
believed that the analysis of data, findings and solutions proffered in
this write-up will be beneficial to
i. who will make use of the communication to solve any problem arising from ineffective communication.
ii.
Managers of other companies in the course of improving their knowledge
will find this write-up useful in that they will not want to fall into
the same unfortunate situation before implementing the solution
proffered in this study.
iii. Although already dealt
with by many authors, it is believed that this is yet another
contribution to such existing materials. Also students and other
researchers who may want to carry out a project of this nature will use
this as a reference point
1.5 SCOPE OF THE STUDY
The object of this research work is to fine out the effect of
communication barriers on secretaries in banks. Its scope is limited to
the which is the Secretaries in Banks under study. However, this study
will go a little further to discuss communication in some details.
1.6 RESEARCH QUESTION
i. Does communication problems create improper coordination of Secretaries in Banks
ii. What is the communication channel that exist in SECRETARIES IN FIRST BANK
iii. Are desired Secretaries in Banks goals achieved through this communication channels
iv. Can good business opportunities be lost be an Secretaries in Banks through communication ineffectiveness.
1.8DEFINITION OF TERMS
ACHIVEMENT: The successful finishing or gaining of something especially through skill or hard work.
BARRIERS: Objects consciously or unconsciously placed in the way that prevents other objects from going forward or backwards.
BYPASSING:
When the sender and the receiver of a message allubuted different
meaning to the same words or use different word through intending the
same meaning
COMMUNICATION: The process of sending and receiving
messages. Furthermore, it is the passing on of idea, information, order,
including the acceptance and understanding of such by the recipients.
COMMUNICATION AUDIT: A tool for auditing communication polices, network and activities.
COMMUNICATION EFFECTIVENESS: The achievement of communication objectives, the achievement of desired communication effect
COMMUNICATOR: The sender or an originator of message
EFFECT: Responses to a message, request or inquires sent to the sender by the receiver of a message
FILTERING: Propensity of people sitting out unfavorable information from a message before passing on the information.
IMPACT: The force of an idea, invention action of one on another. It is also the force of one object hitting another.
INFORMATION OVERLOAD: Situation in which excess massagers flow through the channels of communication.
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ABSRACT - [ Total Page(s): 1 ]The main purpose of this study is to find out the problems of communication on secretaries in banks using the First Bank as a study. In line with this, three research questions were framed. The sample size used was so of the senior and middle level executive from different department of the first bank to whom questionnaires were distributed Their responses were analyzed and this led to the following findings.· Communication integrates ... Continue reading---
