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The Challenges Of Modern Automation On The Job Performance Of Secretaries In Financial Institutions
CHAPTER ONE -- [Total Page(s) 3]
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CHAPTER ONE
INTRODUCTION
1.1 Background of the study
Work was the major activities of man before the industrial revolution, that was the period marked with mechanization of work, presently computer is representing mechanization thereby turning the work into automation. The 21st century has witnessed a lot of advancement both in science and technology. This advancement has been growing rapidly since the end of the Second World War both in manufacturing, aviation, medicine, engineering, finance and administration, such advances has affected adversely in all aspects of life. This technological advancement includes the modern office automation which we use in our day to day activities in the business organizations (Ajayi, 2000).
However modern automation in all works of life does not exempt secretarial productivity. The required unchanged while the procedure continues to change as more and more sophisticated machines are introduced in the office.
The impacts brought about the invention of the new office machines are immeasurable many of those office automation out-ways the secretaries performance due to their effectiveness, speed and time saving. The introduction of most office automation might go as far as costing secretaries their jobs as a result of limited numbers being employed (Merony, 2001).
The fear of cost of craftsmanship as new product (automation) replaces the old ones becomes the issue at stake. Consequently, the issue of bearing extra cost in training and retraining secretaries to get accustomed with these inventions becomes a problem. There is apprehension in offices by secretaries as to what is t heir fate due to inventions and innovations in modern technologies. The computer has been invented to do many things that are hitherto done by the secretary. A chief executive can stay in his office or room to make flight and hotel reservations. He can manage information. He does not need any knowledge of keyboard to input his information. He can now use a pen to input his letter or document on the computer and with internet facility and with efficient server he can send his mail and receive reply. He can store, edit, retrieve and print his information.
However, the secretary’s roles and personal attributes still make him somebody to reckon with in the office and in the organization.
There are wide range of office machines and equipment which now enable secretaries to improve their performances. Such new machines take the form of electronic typewriters that have replaced the manual ones. Word processors with multi-purpose facilities, computers and other sophisticated office machines and equipment are now provided by employers. Some of the physical equipment used by secretaries includes computer communication equipment and electronic pocket organizers (Lucas, 2007). New technological equipment that has altered the procedures and technique for office functions include the computers, electronic mail/commerce, voice mail, and the internet. A secretary is an office-staff who combines the mastery secretarial skills of typewriting and shorthand with office routine functions. Automation is an innovation and a consequence of the industrial revolution. It is a collection of methods for controlling machinery and production processes by mechanical method, usually with electronic equipment. Spencer (2001) defined automation as the process of replacing human work with work done by machines or system designed to perform a specific combination of action automatically or repeatedly. Mayer (2007) defines a secretary as an executive assistant, who possesses a mastery of office skills, demonstrates the ability to assume responsibility with or without supervision, exercises initiatives and judgment and makes decision within the scope of assigned authority. It means that a qualified secretary should have a wide knowledge of business acumen, versatile knowledge in accounting, personnel, office practice, and communication and inside knowledge of the operation of all departments within the organization where he works, unlike a half-baked secretary who possesses only knowledge of shorthand, typewriting and basic office practices.
CHAPTER ONE -- [Total Page(s) 3]
Page 1 of 3
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