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The Challenges Of Modern Automation On The Job Performance Of Secretaries In Financial Institutions
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The advent of the word processor has helped to make the secretarial
career path cleaner. For a secretary to be employable in an automated
office, Merony (2001) believed that such a secretary must be well versed
in the following specific automated office equipment training:
i. The concept and theory of specific automated office equipment.
ii. Knowledge of the categories of equipment and their intended uses and differences.
iii. The skill to use resources or reference materials properly.
iv. Hands-on equipment training, etc.
The
success of the newly introduced equipment depends on people, procedure
and equipment (PPE). Automation can only be successful if a careful
study is carried out to assure the need of the equipment and the
financial resources available for the purpose. It is important to note
however, that technology is not static; therefore it is essential that
while planning to equip the office with modern technology, great care
should be taken of the changing nature of technology. As such finance
should not be invested into technology that is likely to become obsolete
in a short time. It is believed that for new equipment to be installed
in any organization, it has to win the good will of the staff, since
they are the ones to use it. By getting the good will of the user staff,
the introduction and procedures will be accepted and effective.
An automated office, undoubtedly, offers new roles and responsibilities
for the secretary. Such new roles presuppose that additional training
and qualifications are required from the secretaries. The relevance of
automation in business was identified by Aromolaran (2003) as follows
i. Creating a distinct career path for the secretary.
ii. Automation creates a prominent place for the secretary on the organization chart.
iii. It creates routine and assigned roles for the secretary.
iv. With automation the secretary now spends less time in
correcting, revising, proof-reading and reproducing documents.
1.2 Statement of the problem
The
world is undergoing a rapid change due to the innovation of modern
automation. The evolution continues and financial institutions in
Nigeria, in order to cope with the modern age needs to know the effects
of all these automated machines on staff output. What are the effects of
these changes on the productivity of secretaries in the office, his or
her ability to cope, his/her job security, her relevance to the office
work for which she is employed and moreover, the training which is to
prepare her to meet the challenges of her ever-changing work
environment. For financial institutions to equip their office with
modern automation they need enough capital to import these machines
since they are not produced in Nigeria. Modern office automation as we
know needs expertise as regards to repair and like air-conditioned room,
isolated pace and wide space. It is against this background that this
study seeks to investigate into the challenges of modern automation on
the job performance of secretaries in financial institutions with
specific reference to Guarantee Trust Bank, Ijebu-ode.
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