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The Effect Of Job Design On Secretarial Performance
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The secretary position varies widely depending on the size of the
organization the number of workers employed, the nature of the business
as well as personal qualities. Today the secretary’s job has also been
hanged due to computerization their job became more challenging than
ever because of the current technological design. A research on job
design will not be complete without making mention of motivation.
Motivation is a way of stimulating people into action.
Therefore, the redesigning of a secretary job will not only focus on the
key job characteristics, dimensions of contents function and
relationships, but also considering the important of individual
differences in relation to job design consequences.
Birdchall (1975) stated that an understanding of human motivation is
essential to the job designer. The job which he creates may be technical
depending upon the cooperation and involvement of the job holder.
Therefore, he must be aware of the important role of work in a man’s
life in order that he is better able to engineer a fit between human
needs and technical requirement of the work. Work is an aspect of life
which gives man his status and binds him to the society.
Discontent may result from individual failure to find satisfaction in
his job not meeting his psychological and social needs. The feeling that
his contribution to the organization is not being adequately
compensated rewarded or recognized by the organization.
The high level of job specialization promoted by scientific management
approach created a number of problems centering on the individual
workers moral and behavior example low satisfaction, high absenteeism
and low turnover were partially attributed to the boredom and monotony
created by highly specialized routine nature of individual employee’s
work.
The introduction of an effective job design in the
job of a secretary will show improvement in the secretarial job
performance. These changes come through job content function,
relationship and feedback of jobs.
1.2 STATEMENT OF PROBLEMS
These are the problems which the researcher intended to find out the solution at the end of the study.
Most secretaries cannot perform better due to the kind of job design structure given to them.
Sometimes job design given to them create a feeling to them that their
contribution are not adequately compensated, recognized or needed in the
organization.
They feel demoralized when they see their job as the one that have no definite sequence or procedure for doing it.
Because they feel demoralized or humiliated by their broiling managers
they feel they cannot satisfy their psychological and social needs
These problems and so many others are what the researcher intend to find out the solution to in this study.
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ABSRACT - [ Total Page(s): 1 ] Job design as suggested by Taylor is one of the most important components of scientific management. In its basic format, it assures that jobs should be simplified standardized and specialized for each components of the required work. In general organizations operations aisled this basic job design format by breaking each job down into very small but workable units standardizing the necessary procedures for performing the units, and teaching and motivating workers to perform their job under co ... Continue reading---
