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A Study Of The Causes And Effects Of Stress On Secretary's Job Performance In Business Organizations
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The purpose of this work was to find out the effects of stress on the secretary’s job performance. A questionnaire was drawn up with which data were collected. This was supplemented by observations. The respondents were in selected organizations in Enugu Urban. In all 61 questionnaires were distributed for the study. From the data collected and analyzed, it was discovered that secretaries face a lot of stressing situations in the course of doing their jobs but that some were more painful in their effects than others. The three most significant stressors identified were lack of adequate equipment and sufficient working materials and equipment, strenuous human relations in the work place and the lack of necessary qualifications. Recommendations were however made that adequate training of the secretary physically and mentally should be proved among others.
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CHAPTER ONE - [ Total Page(s): 2 ]CHAPTER ONEINTRODUCTION1.1 BACKGROUND OF THE STUDY A stress encountered by secretaries in the field of their job in business organizations is a lot to write home about. Stress can be defined as the non specific reaction of the body to the demand made on it by external or internal stimulus events called stressors stress as emotional process has psychological and physiological implications said Han Seyle (1964). According to Teachers Rigoro ... Continue reading---
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CHAPTER ONE - [ Total Page(s): 2 ]CHAPTER ONEINTRODUCTION1.1 BACKGROUND OF THE STUDY A stress encountered by secretaries in the field of their job in business organizations is a lot to write home about. Stress can be defined as the non specific reaction of the body to the demand made on it by external or internal stimulus events called stressors stress as emotional process has psychological and physiological implications said Han Seyle (1964). According to Teachers Rigoro ... Continue reading---
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