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A Study Of The Causes And Effects Of Stress On Secretary's Job Performance In Business Organizations
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1.2 STATEMENT OF THE PROBLEM
Stress comes as a
result of over working oneself. Over work may emanate from the manager
of an organization or the secretary her self. A situation where the
manager fail to recruit more workers in the organization, this will
generate very many stressful condition for the secretaries working in
them, running healter scleter from pillar to post which may lead to
frustrations, tension and anxiety and as a result of this implicate her
to various forms of problems.
The secretary herself
causes stress in her job, as a result of her inability to schedule her
time according to her engagements ie using her limited time to cover a
lot of things.
Hence the sources of stress has been
measured, is now left for both managers and secretaries to come together
and share their time according to their engagements in other to curb
stress on that job.
1.3 PURPOSE OF THE STUDY
The
major purpose of this study is to find out the causes and effects of
stress on secretary’s job in Enugu urban business organization
performance specifically, the study seeks to:
1. Find out causes of stress on the secretary.
2. Identify effects of stress on secretary’s job performance.
3. Ascertain problems arising from secretary’s stress on the achievement of organizational goal.
4. Find out measures to curb stress on the job.
1.4 SIGNIFICANCE OF THE STUDY
The research will be of importance to the society, it will be useful to
professional secretaries. It is hoped that after some findings of this
work, the secretary will be in a better position to find out causes
stress and avoid them whenever possible and control their effects on her
performance. This should lend to a better job performance.
Ignorance of how to treat a secretary in order to get her best
performances may be one of the reason why the secretary is subjected to
stressful conditions at the place of work. It is hoped that after going
through this work, the boss will be better informed as to handle a
secretary to get maximum performance from her.
Sometimes,
professional secretary trainers are hopelessly out to conduct with what
is required of secretary at the place of work so that training
programmes are not up to what they should be. This will help trainers to
identity vital training areas on which to lay emphasis and from time to
time improve on facilities to meet with modern office procedures.
1.6 RESEARCH QUESTIONS
The following research questions were formulated to guide this research study.
1. What factors causes stress in the secretary’s job environment?
2. To what extent does stress affect the job performance of the secretary?
3. How does stress effect the organizational goal?
4. How do we curb stress on secretary’s job?
1.7 DEFINITION OF TERMS
STRESS:
is said to be pressure, condition causing hardship and disquiet; stress
is the state the secretary’s disposition when she hard been affected by
a stressor.
STRESSOR: Is any factor in the environment of work that effects the secretary’s job performance.
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ABSRACT - [ Total Page(s): 1 ]The purpose of this work was to find out the effects of stress on the secretary’s job performance. A questionnaire was drawn up with which data were collected. This was supplemented by observations. The respondents were in selected organizations in Enugu Urban. In all 61 questionnaires were distributed for the study. From the data collected and analyzed, it was discovered that secretaries face a lot of stressing situations in the course of doing their jobs bu ... Continue reading---
