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The Impact Of Human Relations On The Job Performance Of Secretaries In Financial Institutions
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
One of the basic problems in the society si just how workers should be motivated to achieve the goals in our industries. It is not an easy thing to go by since a little percentage of workers derive slight personal satisfaction from the jobs and enjoy little sense of accomplishment or creativity
This is why Carvel F.J in his book “Human Relation in Business†stated that in “Large organization people work together, follows instructions and order they do not understand†just few workers have the opportunity of self-expression or freedom. Then the question remains, how could this employees satisfy their personal need and that of the organization they are working with.
How can the secretary motivate workers at all levels of the organization? This was the saying of those who are old in the profession but to the way they view it, as frustrating and unrewarding. The young workers who faces the prospects of going to work with great fear of uncertainty (lack of understanding as regard to the new job or even inexperienced ones, need to develop their behavior which will help them adopt to the conditions of the job)
The best approach for a secretary to apply is the scientific and methodological system of human relations to achieve the desired goals and objectives of her organization. It is quite obvious that human relations deals with the interaction of a wide range of circumstances and of course social setting but I am going to limit this to the office conditions especially in financial institutions.
Carvel F.J (1977) say “That human relations can be pleasant and rewarding†the relationship between a secretary and co-worker, the boss and others even customers in her working environment should be very cordial in her day to day dealings. This he said will be compared with that of husband and wife, lecturers and students parents and their children.
Human relations is vital because it creates avenue for people to interact with both in offices and other parastatals because it has an influence over the nature and manner with which individual work out solutions to the problems in which they are confronted with.
The secretary with his or her psychological skills is also expected to understand different moods of co-workers, customers, the work conditions and how to arrest difficult situations in the office, how to get the best from his present group and how to take care of unexpected situation successfully.
CHAPTER ONE -- [Total Page(s) 2]
Page 1 of 2
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ABSRACT - [ Total Page(s): 1 ] A lot of us after graduating from our schools of higher learning are still ignorant about what it takes to work with people in an organization nor so they posses any knowledge of psychology. Most of the executives, especially the secretaries we are focusing our attention on, can recite a set of rules when asked how to handle a specific situation, but are at a loss when human relations function are relegated to the background, the effect on an organization will be counter ... Continue reading---
