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The Impact Of Human Relations On The Job Performance Of Secretaries In Financial Institutions
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1.2 STATEMENT OF THE PROBLEMS
For a good number of
reasons, secretaries in some of our financial institutions have been
finding it very difficult to cope with the performance of their function
as it regards to human relations. This has generated a lot of problems
for secretaries.
Some of the situations are witnessed
when an intolerant boss makes a mistake in the course of his duties with
the secretary, but fails to admit such mistakes, rather he costs the
blames on the secretary.
Struggling to meet up with the
demands of these disgust executives as well as maintaining a good
relationship with each other and at the same time keeping up with the
demands of the job is stressful to the secretary.
Again
lack of fact in performing official duties by the secretary constitute a
very big problem, for instance when answering phone calls, secretaries
with poor relationship radiate this attitude to phone callers.
This equally applied when handling clients affairs, because some
secretaries by their positions in financial institution do not take
cognizance of the client due to inefficiency in their job.
In that regards Carvel F.J (1972) say “That a problems arises when the
boss finds the secretary sexually attractive. This he says creates room
for insolent secretary and an awkward office relationship now prevails.
In this regard the researcher will try to find the solutions to these problems as it affects the secretary.
1.3 THE PURPOSE OF THE STUDY
The purpose of this study is to
Highlights the fact that every one in the course of work comes in close contact with people.
Understand the meaning of work and its impact on people
Understand the background and development of human relations.
Understand the impact of human relations function on job efficiency
Understand the role of secretaries in organization development.
1.4 SCOPE OF THE STUSY
The study of the impact of human relation functions on job performance
of secretaries in financial institutions is such that would have taken
the researcher to different parts of the country.
But as a result of financial problems and time factor the researcher decided to ,limit the study to Enugu Urban.
1.5 SIGNFICANCE OF THE STUDY
The significance of this study will be of tremendous aid to various
institutions of higher learning in Nigeria, to know the importance of
human relations in organizations. This will go a long way to propelling
the various business organizations in the country to appreciate the need
for effective training of secretaries and staff on human relations.
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ABSRACT - [ Total Page(s): 1 ] A lot of us after graduating from our schools of higher learning are still ignorant about what it takes to work with people in an organization nor so they posses any knowledge of psychology. Most of the executives, especially the secretaries we are focusing our attention on, can recite a set of rules when asked how to handle a specific situation, but are at a loss when human relations function are relegated to the background, the effect on an organization will be counter ... Continue reading---
