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The Effects Of Poor Office Environment On The Secretary's Job Performance
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The work of a secretary is very delicate and confidential and as such a healthy office environment is necessary to enable her discharge her duties efficiently. An understanding of the office environment in the enhancement of a secretary’s morale vis-à -vis her job performance is necessary in every organization.
Generally, office environment has serious impact on the job performance of workers. The office and its appearance, condition of work, materials available and their location, safety measures medical care, relationship among the members of staff and the boss remunerations and other social welfare recognized to the main elements of work or office environment which directly related to workers moral and willingness to discharge their duties effectively.
The secretary is an indispensable staff and as such management has to place high priority on how best to motivate her. The nature of work environment invariable has direct effect on the morale and state of health of a secretary, hence her general performance in the discharge of her duties.
The office environment thus influences the volume and quality of work, interest and happiness of a secretary.
Office environment in the context of management has been defined the include, office building and layout, furniture and equipment the physical conditions under which the secretary operates – lighting, heating, ventilation, decoration, sound proof measure, safety measures and such social conditions as relationship with members of staff and boss remuneration and welfare package etc.
1.2 STATEMENT OF THE PROBLEM
Generally, it is believed that when an environment is not conducive, a worker cannot discharge his/her responsibilities as efficiently and effectively as expected. In effect the fundamental duties of a secretary are highly prejudiced and jeopardize by an averse and unstimulating environment.
Today, there are many problems encountered b secretaries resulting from poor work environment which greatly affect their job performances. Amongst these is lack of private office. Secretaries most times share offices with other staff, some of which lack basic amenities befitting her status.
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ABSRACT - [ Total Page(s): 1 ]This research work “The effects of poor office environment on the secretary’s job performance†was carried out with the overall aim of fining out the effects of poor office environment on the secretary’s job performance. Institute of Management and Technology was used as a case study. The data for this study was collected through the use of questionnaire and observation methods. The administered questionnaire were analyzed in tabular forms usin ... Continue reading---
