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The Influence Of Reward Administration On Total Quality Management Implementation
[A CASE STUDY OF CARITAS UNIVERSITY, AMORJI-NIKE ENUGU, ENUGU STATE, NIGERIA]
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Total quality management calls for
the elimination of performance assessments that rate employee in
relations to each other and in mediocre criteria. Lack of performance
appraisal has conferred on the managers of this University too power
over employees and they most often abuse. Many managers fill performance
assessment will let them document employee performance for possible
reward, but some employee fear the assessment might used against them in
some disciplinary actions. Performance assessments may give employees
with grievances the documentation they need to prove that managers are
treating them unfairly.
Thus, the crux of this study, therefore, is
to identify the inherent contradictions in the workability of TQM and
the manipulation of the reward variables in furthering its
implementation in Caritas University.
1.3 Research Questions
The following question shall guide this study.
1. What is the relationship between pay, general performance reward and TQM implementation?
2. Is there any standard appraisal system or mechanism in operation in Caritas University?
3. Dose reward has impact on TQM implementation?
4. What is the impact of management style on total quality management implementation?
5. To what extent is TQM susceptible to performance assessment?
1.4 Objectives Of The Study
The
general objective this study is to find out the influence of reward
administration on total quality management implementation.
The specific objectives of the study are as follows:
1. To understand the relationship between pay, general performance reward and total quality management implementation.
2. To know if there is any standard appraisal system or mechanism in operation in Caritas University.
3. To find out if reward has impact on total quality management implementation.
4. To discover the impact of management style on total quality management implementation.
5. To know the extent to which TQM is susceptible to performance assessment.
1.5 Significance Of The Study
This
study has both theoretical and practical significance. Theoretically,
reward administration on total quality management implementation has not
received adequate research interest in Nigeria in comparison to the
myriad of studies that have been carried out in other aspect of work
organization. This has created a gap in understanding the influence of
reward administration on TQM implementation. It is hoped that this study
will contribute in narrowing this gap. Besides, this study hopes to add
to the body of existing knowledge on the influence of reward
administration on TQM implementation.
Practically, this study hopes
to contribute to the installation of TQM via performance appraisal and
reward as a stimulus tool for increasing productivity and
standardization of quality aimed at enhancing consumer satisfaction
confidence.
1.6 Definition Of Concepts
Management
A team of
high ranking officers charged with the implementation of organizational
policy that is geared toward achieving specific goals. They are also
charged with general control of the work force including non human
material assets of the organization.
Performance Appraisal
This refers to a systematic evaluation of a worker to ascertain the level of approximation to expected standards.
Reward
This is monetary and non monetary rewards such as promotion.
Total Quality Management (TQM)
This
refers to a systematic and integrated and organizational way of a
continuous implementation of organizational standard, productivity and
general goal. It is not an end in itself but a means to an
organizational end.
TQM Implementation
This is the installation of a standardized method of performance appraisal and reward system aimed at quality improvement.
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ABSRACT - [ Total Page(s): 1 ]Consequent upon titanic competition that has beclouded business environment of all sorts, organizations have employed myriad of strategies. Positive reward to workers for good performance by management is among the motivational tools employed by management to enhance productivity and maintain high standard products. Organizations that are indifferent to motivational tool suffer lack of productivity and standard products. To achieve productivity and standard products, team work is imperative. To ... Continue reading---
