A Time Series Analysis Of Customer Attendance
[ Case Study Of Shoprite Mall Enugu]

1.1. Background of the study

Shoprite holdings are the fastest growing consumer goods (FCMG) retail platform operation on the African continent (especially in the southern African region) with operations in 15 countries (Adams 2007:34). Shoprite has a very simple philosophy: Provide all communities in Africa with food and household items in a first-world shopping environment, at the Group’s lowest possible prices.At Shoprite, their mission statement which entails bringing to their teeming customer base low prices on the best product. Since opening their first store in Lagos in December 2005, they have since then launched an additional twelve stores across eight states in the Federation including the Federal Capital Territory (FCT), Abuja, employing 1860 people, of which 99.5% are Nigerian citizens. Shoprite has built relationship with over 250 leading Nigerian suppliers, small businesses and farmers, securing a wide assortment of local brands( Hazel 2013: 45).

Shoprite is the leading retailer store across Africa and it is one of the famous brand name choices for many product consumers across Nigeria as well as African continent store in Polo Park Amusement Centre, Enugu North, Enugu, Nigeria. They offer the huge range of products with quality and standards of freshness as well as maintaining the lowest prices.

Community upliftmentis of utmost importance to Shoprite and through their “Shoprite Community Network” campaigns; they have been able to enrich the lives of many less privileged children and youths within and outside Nigeria. Since its inception, Shoprite has been able to assist various orphanages and foundations across Nigeria.

1.2. Statement of the general problem

Though ShopRite holdings being noted for its steady rise in the retail sector in Africa, the need for adequate planning and more profitability has necessitated this study. Firms generally in Nigeria pay less attention on the frequency of customer attendance and this has inhibited their growth due to inadequate planning and strategizing.

1.3. Objectives of the study

a. The following are the aims and objectives of the study

b. To know if customer attendance influences profitability.

c. To help enhance adequate planning through customer attendance analysis.

d. To know if there is a relationship between customer attendance and prices of commodities

e. To educate the general public on the importance of customer attendance analysis.

f. To predict future customer attendance from past attendance records.